How much will it cost to ship my LUXE DREAMZZ purchase?
Australia Post - standard shipping Australia - FREE
Australia Post or Parcel Connect - express tracked shipping Australia - $5
DHL express - international tracked shipping - $30 + $5 per additional item
For international shipping, any taxes or duties charged at the international destination is the responsibility of the buyer.
When will I receive my LUXE DREAMZZ purchase?
After your payment has been received, we will endeavour to post your items within 5 business days. Please allow an additional 2-6 business days for standard delivery, 1-2 business days for express delivery or up to 5 business days for international delivery of your items.
Note: during promotions, giveaways, Valentine's Day, Mother's Day and Christmas, your items may take up to 7 business days to process before they are dispatched. Please contact us at email@example.com if your purchase requires urgent attention. We would like to thank you for your patience.
Do you refund or exchange incorrect sizing or change of mind purchases?
Due to the personalised nature of our products returns, refunds and exchanges will not be offered unless we deem the item as faulty or is not as described on our website. Please contact us within 48 hours of receiving the product to arrange an exchange/refund at firstname.lastname@example.org. If the item is deemed faulty by LUXE DREAMZZ it must be returned within 7 days of delivery.